On-demand webinar State & local government leaders—this session is now available to watch. In partnership with Microsoft, PS Hummingbird explores how AI‑enhanced Microsoft Dynamics 365 Contact Center can modernize service delivery, streamline workflows, and elevate the citizen experience. Watch to see real‑world scenarios, secure public‑sector–ready workflows, and practical ways to accelerate digital transformation without added complexity.

When I began thinking about what it means to me to be a woman in tech, my first realization was that I do not typically frame my thinking through a gender-based lens. My perspective is usually shaped more by role, experience, and performance than by gender. I do not generally lead with my identity as a woman when forming opinions. In fact, the thought rarely crosses my mind that I am part of a minority. That realization led me to a different question. Why is that? What gives

This post is the final installment in our “The Rise of the Agentic Enterprise” series—and it’s all about what’s coming next. As organizations evolve from single-task automation to multi-agent ecosystems, and from “helpful assistants” to deeply personalized AI chiefs of staff, the opportunity is enormous… and so is the responsibility. In this closing chapter, we’ll look at the trends that will define the road ahead: orchestrated digital workforces, hyper autonomy with guardrai

Welcome back! This post is the  third in our series on “Agentic AI and Microsoft Business Applications” —where we’re moving from what agentic AI is to what it actually does in the real world. In our last post, we introduced the shift from AI that simply responds to prompts to  AI agents that can act with autonomy, context, and intent . Today, we’ll make it tangible: real, practical ways  Copilot-powered agents inside Dynamics 365  accelerate selling, streamline service, stren

This is the second post in our series on “Agentic AI and Microsoft Business Applications,” where we’re exploring how AI is moving from “helpful assistant” to digital coworker—capable of understanding intent, reasoning through context, and taking meaningful action across business systems. In this installment, we’ll break down how Agentic AI Copilot works inside Dynamics 365, including how it’s built into core apps, how it uses Copilot Studio and Dataverse search to turn questi

Artificial intelligence is evolving at a pace that’s reshaping how enterprises think about work, efficiency, and digital transformation. And nowhere is that change more tangible than inside Microsoft Business Applications. This post is the first in a new series where we’ll explore the rise of Agentic AI—what it is, why it matters, and how Copilot agents are already redefining business workflows across Dynamics 365 and the Power Platform. Consider this your starting point as w

Enterprise Resource Planning (ERP) systems have long been the backbone of business operations, integrating finance, supply chain, human resources, and customer management. However, many organizations still struggle with outdated, siloed ERP systems that slow down decision-making and limit data visibility. Modernizing these systems is challenging, but the rise of AI is tipping the scales: the cost of maintaining legacy ERPs now outweighs the investment in transformation. In t

Frontier Firms don’t tack on technology—they rethink how work gets done. That’s where PS Hummingbird operates. We run on Microsoft. We deliver outcomes. And we use intelligent automation to close the capacity gap most enterprises can’t escape. The Frontier Line Has Shifted Microsoft’s concept of Frontier Firms is useful because it separates pilots from real operating model change. The leaders share a few traits: Technology deployed end to end, not stuck in proof-of-concepts.

In today’s fast-paced business environment, organizations are under pressure to modernize operations, reduce technical debt, and empower employees with tools that drive real outcomes. The Power Platform + Copilot Enablement Workshop from PS Hummingbird is designed as a post-sales transformation journey  that builds lasting capability, strategic alignment, and scalable innovation.   It’s quickly becoming common knowledge that Microsoft’s Power Platform is essential for streaml

Unpacking the impact of Dynamics 365 Finance Release Wave Updates Agentic Finance Microsoft Dynamics 365 Finance, commonly still referred to as Finance & Operations (F&O), provides the technology infrastructure for organizational stability and growth. Upcoming releases of Dynamics 365 Finance include embedded Copilot AI  and Microsoft Power Platform capabilities , enabling organizations to automate routine work, gain predictive insights, and rapidly adapt processes. Organiza

How PS Hummingbird is using the latest features in Dynamics 365 and Copilot to Disrupt the Status Quo in Manufacturing The opportunity for manufacturers The manufacturing industry is ripe for disruption and Dynamics 365 with Copilot AI present an opportunity for massive efficiency gains. PS Hummingbird works with industrial and manufacturing clients who are looking to: Unify and better use their data.  Manufacturers manage enormous amounts of data, often stored in siloed syst

If you’re currently using Microsoft Dynamics 365 F&SCM , it’s important to be aware of upcoming licensing enforcement dates that could affect your organization’s access and compliance. At ps Hummingbird , our licensing management specialists are ready to support you through these changes. Whether you’re uncertain about how the new license management updates will impact your Dynamics 365 environment or need guidance on preparing your team, we’re here to ensure you remain compl

In the enterprise tech world, AI often feels like a flock of birds darting towards newer, shinier flowers. Every vendor is striving to hover higher and faster, aiming for a future that is more advanced and automated. However, for many B2B companies, this rapid flight raises a crucial question: How do we balance the pursuit of innovation with the need to protect the essential systems our customers rely on daily? Unlike the B2C space, where digital adoption moves quickly, B2B h

What is a Customer Data Platform (CDP)?   Imagine you're running a business, and your customers interact with you in many different ways - they visit your website, follow you on social media, buy things in your store, and contact customer support. Each of these interactions creates valuable information about who your customers are and what they want. But here's the problem: all this information is scattered across different systems and tools, making it nearly impossible to g

Enterprises aren’t soaring toward the future—they’re just flapping to stay aloft. Despite allocating nearly 30% of IT budgets to modernization, only three in ten organizations have truly updated their core applications. For the rest, transformation has become little more than preening old feathers instead of growin g new wings. Publicis Sapient, in partnership with  HFS Research launched a new Market Impact Report:  Smash Through Tech Debt: Why AI Is the Jackhammer . Here a

The latest updates in Microsoft Dynamics 365 Supply Chain Management (SCM) are bringing some incredible AI-driven updates to the table. From automation to better quality management, these new features are set to make your supply chain smoother and more efficient. Optimized testing, improved regulatory compliance, and new demand planning tools are in play and ready to help businesses level up their operations and keep things running smoothly. 1.     An Agent for Procure-to-Pay

From the only Microsoft Dynamics Partner directly partnered with the world’s largest advertising company   As part of Publicis Group, a worldwide leader in advertising and communications, Publicis Sapient is uniquely positioned to demonstrate the value of sales and marketing technology. And at PS Hummingbird, because we are partnered with Publicis Sapient, we are uniquely positioned to offer Microsoft innovations with the support of the world’s largest advertising company. Ou

The features from 2025 Release Wave 1 are piling up, and we looked at what we feel will be the most impactful for users of Dynamics 365 Finance. The release is packed with innovative features that use the power of AI to make users more productive and help make better decisions. D365 Finance - 2025 Release Wave 1 was GA on April 9. Top Ten Exciting Updates AI-Powered Enhancements: Autonomous Financial Applications : The release strengthens autonomous financial application goal

Being on the phone is hard enough. And if you’ve ever worked in a call center, you know exactly what I mean.

In today's competitive landscape, selecting the right marketing automation platform is crucial for driving growth and enhancing customer experiences. Recently, I had the opportunity along with  Nicholas Hogan, MHA, A-CSPO  and  Jonathan Yundt  to help a customer navigate the decision between Marketo and Microsoft Customer Journeys Insights. Here are some key insights 🔗 Enhanced Integration with Copilot and the Microsoft Ecosystem: Dynamics 365 Customer Insights Journeys seam