How Copilot Agentic AI is Redefining Workflows Across Business Applications

Artificial intelligence is evolving at a pace that’s reshaping how enterprises think about work, efficiency, and digital transformation. And nowhere is that change more tangible than inside Microsoft Business Applications. This post is the first in a new series where we’ll explore the rise of Agentic AI—what it is, why it matters, and how Copilot agents are already redefining business workflows across Dynamics 365 and the Power Platform. Consider this your starting point as we dive into the technologies, patterns, and real‑world scenarios that are ushering in the next era of intelligent enterprise operations.

Introducing Agentic Artificial Intelligence in Business Applications

Artificial intelligence (AI) within business technology has accelerated dramatically in recent years. Organizations across every industry are investing heavily in AI to unlock new efficiencies, insights, and innovations. The first step advanced generative models, and now by the emergence of Agentic AI “employees.”

Most AI systems require explicit human input. Agentic AI is distinguished by its autonomy. With the capacity for contextual understanding, AI agents can initiate and adapt actions to achieve the desired outcomes, often with minimal human oversight.

Embedding AI into the Enterprise

As a leader in AI Innovation, Microsoft has deeply integrated Copilot Agentic AI into the Dynamics 365 ecosystem, revolutionizing how organizations operate across all key enterprise functions: sales, customer service, finance, supply chain, and more. These solutions are turning passive software into proactive, outcome-oriented digital colleagues that orchestrate, learn, and optimize within a real business context.

Reimagining Dynamics 365 Delivery

Microsoft Partner PS Hummingbird has taken agentic AI a step further, building it into their Dynamics 365 delivery process. Nectar Works is a proprietary AI platform designed to streamline the project lifecycle of Dynamics 365 CE and Power Platform projects.

For implementations that require significant software development effort, Nectar Works synergizes with Sapient Slingshot, a software development AI platform developed by PS Hummingbird’s parent company Publicis Sapient. Together, these platforms create a seamless and efficient workflow, accelerating the speed of implementation efforts by as much as 40%, ensuring that projects are delivered on time with the highest quality.

What is Agentic AI? 

Agentic AI takes a significant leap beyond traditional automation or generative AI that can run tasks or create content. Agentic AI is more like having a teammate that can work independently. Its defining traits include:

• Autonomy: Agents operate independently, initiating workflows and executing tasks based on goals or triggers, not just user prompts.

• Contextual awareness: Agents use context (about the customer, past actions, or business rules) to inform and personalize responses and actions.

• Orchestration: Agents can invoke and coordinate multiple tools, APIs, workflows, and other agents to achieve outcomes, often spanning department or system boundaries.

• Learning and adaptation: Over time, agentic systems learn from data and feedback, refining both behavior and rationale for sustained improvement.

• Human collaboration: Agentic AI can escalate exceptions and learn from human corrections, surfacing insights to support higher-order work.

Acting as intelligent digital partners, AI Agents are capable of handling multi-step, cross-functional workflows that would otherwise require significant manual coordination and oversight.

This is just the beginning of our flight path into the world of Agentic AI. We’ve barely stretched our wings on what autonomous digital teammates can mean for Dynamics 365, project delivery, and the future of enterprise operations. So consider this your first perch in a weekly series—each new post will help you soar a little higher with practical insights, real‑world use cases, and fresh perspectives on where AI is headed. Stay tuned… we’re just getting off the ground.